Shipping policy

DELIVERY: DESTINATIONS, TIMEFRAMES AND COSTS

To ensure you have the best service, we will only send by Royal Mail or DHL.
You will be able to track the shipment using the tracking number that will be provided to you by the courier.

Costs for shipping and delivery times vary depending on the Product, destination country and type of delivery.

We will deliver within the time frame that you will find in the order, or within 30 days at maximum, and to the place you have indicated; please be advised that we are only able to deliver to private residential and/or office addresses. We are not responsible for delivery to individuals not authorised by you. If you have purchased several Products, we may make partial deliveries so that you receive the delivery as soon as possible, without charging you additional costs. In the unlikely event that it is not possible to deliver the Products ordered within the prescribed time frame for reasons beyond our control, we shall promptly inform you and reimburse your payment. In this case, the purchase contract shall be understood to have been terminated. Each individual delivery shall constitute a separate contract of sale. In the event of a delay in a delivery or a failure to deliver a Product, in the case of purchases involving several Products, you will not be able to cancel the order for the other Products.

SCHEDULING DELIVERY
The ability to schedule a delivery depends on the courier service. We will notify you of the chosen courier service when we send you an order confirmation, and you may contact them directly. Some couriers require a fee for scheduling a delivery.

DELIVERY ATTEMPT
If the courier service does not locate anyone who can accept the delivery, they will leave a notice indicating whether they will attempt the delivery again or where you can collect the package.

DELIVERY NOT COLLECTED
Uncollected Products shall remain in storage until the deadline set by the courier service. You can check this deadline on the courier service’s website.
After this deadline, the courier will return the Products to us.

Once the Products that you have not collected have been returned, we will credit you using the same payment method you used, less shipping costs and storage costs.

We will send you information regarding this matter to the e-mail address you entered in the order.